Our Team

Lynn A. Moline, M.B.A.

Lynn wins accolades for guiding executives and senior management teams as they develop plans and strategies and lead their organizations through successful implementation. An insightful facilitator, coach, trainer, and former executive herself, she brings concepts alive with real-world applications and examples and thought-provoking inquiries.  She is also an accomplished motivational speaker.

• Leadership coaching and development
• Strategic and operations planning
• Organizational development and executive communication consulting
• Keynote speaking

Industry Consulting Experience
Medical devices, manufacturing, professional services, nonprofits, financial services, technology, government, education, entertainment, construction, transportation, utilities

Career Highlights
• President and Executive Director, Minnesota Council for Quality
• Director, Corporate Quality, Northern States Power Company (now Xcel Energy) 
• Manager, Federal Government Affairs, Northern States Power Company
• Consultant, Strategic Planning, Northern States Power Company 
• Director, executive peer groups for Minnesota Precision Manufacturers Assoc. and Manufacturers Alliance 

Education, Certifications, Affiliations
• M.B.A., University of St. Thomas, Minneapolis; B.S., University of Wisconsin-Eau Claire
• Certifications/Professional Development:

        The Coaches Training Institute, International Association of Facilitators, EQ-I Emotional Intelligence,

        Covey Institute, Wilson Learning, DiSC assessments.
• Adjunct faculty: University of St. Thomas, Century College, Normandale College, 
• Member ATD and Minnesota Organizational Development Network 
• Former Examiner, Minnesota Quality Award

Judy Hartley, M.A.

Judy is among the region's most effective trainers of front-line leaders. Her workshop series, Foundations of Leadership–Supervising for Performance, has earned rave reviews from hundreds of participants. Judy also works with teams to improve performance and create customer service excellence. She integrates Social Styles awareness into all of her projects.

• Front line leader development
• Team development
• Customer service excellence and customer-focused environments
• Tracom™ Social Style Assessments

Industry Experience
Manufacturing, financial services, information technology, engineering, healthcare, communications/broadcasting, food processing, education, government

Career Highlights
• Owner, Judy Hartley and Associates
• Manager, Service Culture, General Electric Disability Benefits Center
• Consultant, Organization Development, HealthPartners
• Manager, HR and Quality Improvement, Hoffman Engineering
• Manager, Employee Communications and Relations, United HealthCare

Education, Certifications, Affiliations
• M.A. and B.A., University of Minnesota
• Adjunct Faculty, University of Minnesota Carlson School of Management
• Lead Trainer, Learning to Lead in Manufacturing, Manufacturers Alliance 
• Master Trainer, Tracom™ Social Styles 
• Former Examiner, Minnesota Quality Award 

Tom Humphreys

Tom has saved clients hundreds of thousands of dollars via process improvement, lean thinking, and problem solving. Known for innovative thinking and a command of a wide-ranging body of information, Tom transfers his knowledge to clients, making them self-sufficient to carry on beyond the end of the engagement.

• Lean transformations
• Six Sigma™
• Quality systems management

Industry Experience
Automotive, high-tech manufacturing, plastics, telecommunications, printing, architecture, financial services, woodworking, distribution services

Career Highlights
• President, Quality in Action, Inc.
• Adjunct Professor, Normandale College
• Quality Manager, QMR Plastics

Education, Certifications, Affiliations
• Adjunct faculty, University of St. Thomas, Hennepin Technical College, Century College
• Senior Member, American Society for Quality (ASQ)
• Certifications: Mechanical Inspector (CMI), Quality Auditor (CQA), Certified Quality Manager (CQM)
• B.F.A., Minneapolis College of Art and Design

Phil Kruger, M.B.A.

Phil assists organizations with productivity and growth. A veteran C- suite team facilitator, trainer, and mentor, he has advised management across many industries and government. He consults and delivers seminars on balanced score methodology, quality process concepts, and strategic planning for major companies, universities and government.

• Operations assessments
• Process innovation and design
• Strategic planning facilitation  
• Risk assessments

Industry experience
Manufacturing, healthcare, technology, nonprofits, government, education, professional services, financial services, gaming, construction, energy/utilities

Career Highlights
• Management Consulting, Grant Thornton LLP
• Quality Cup Judge. US Today
• Competitive Analyses Consultant, Quest Management Systems
• Manager, Honeywell Productivity Center

Education, Certifications, Affiliations
• M.B.A. and B.S. Engineering, University of Minnesota
• Certifications: PE, ISO, CIRM
• Adjunct Faculty, Columbia University Business School
• Former Senior Examiner, Minnesota Quality Award

Steve Lundeen, C.P.C.C.

Steve guides senior officers and C-suite executives to a clearer understanding of their strengths while addressing their critical development challenges. A former senior executive himself, he combines curiosity, intuition, and validated assessment tools to pinpoint and address issues that could derail careers or impede growth. He builds sustainable excellence in his clients, giving them tools to self-observe and self-correct. 

• Executive coaching
• Executive and organizational transition
• Leadership team development
• Succession planning 
• Interpersonal Effectiveness
• Organization politics

Industry Experience
Retail, financial services, manufacturing, higher education, health care, advertising, professional services 

Career Highlights
• Senior Vice President, Life Time Fitness
• Vice President, Bath & Body Works
• Executive Vice President, Sunglass Hut International
• Senior Vice President, Eddie Bauer

Education, Certifications, Affiliations
• B.A., University of Minnesota 
• C.P.C.C. Coaching Certification, The Coaches Training Institute
• Certified for Myers-Briggs Type Indicator (MBTI), 360˚ instruments, and Pulse*Points Leadership Profile.