Lynn Moline, Judy Hartley, Vicki Reece, Steve Lundeen, Tom Humphreys

	About Us

	“You helped us focus and get back to the principles of running a business successfully in times of change... You are strategic and tactical; very thought-provoking.” - Senior Vice President		Lynn A. Moline, M.B.A. Lynn wants each of her clients to hear the words, “You were my best boss.” Winning that praise demands an almost ambidextrous ability to manage strategy and lead people, and Lynn has won accolades for helping clients to do just that. Her practical, individualized approaches guide managers as they plan their organizational strategies and hone their abilities to execute the strategies through others. She is regarded as a skilled, insightful facilitator, and as a trainer and coach who brings concepts alive with real-world applications and a dose of good humor. She is also an accomplished motivational speaker who has engaged audiences around the country. Specialties • Strategic and operations planning • Leadership and skills development and coaching • Keynote speaking • Communications coaching Industry Experience Medical devices, precision manufacturing, nonprofits, technology, plastics, government, education, professional services, financial services, entertainment, construction, wood products, transportation, utilities Career Highlights • Minnesota Council for Quality, president and executive director • Northern States Power Company (now Xcel Energy) - Director, corporate quality - Manager, federal government affairs - Consultant, strategic planning - Manager, Ultra Power, a nonregulated business enterprise • Director, executive peer groups for Manufacturers Alliance and Minnesota Precision Manufacturers Education, Certifications, Affiliations • M.B.A., University of St. Thomas, Minneapolis, MN and B.S., University of Wisconsin-Eau Claire • Certifications: International Association of Facilitators, EQ-I Emotional Intelligence Assessment, Covey Institute, Wilson Learning • Adjunct faculty: University of St. Thomas, Normandale College, Century College. • Minnesota Quality Award: former examiner Little-known fact Was the bass player and backup singer in a band.

	“Judy does a great job of getting everyone engaged. She was awesome!” - Customer Service		Judy Hartley, M.A. Judy deeply understands the challenges facing front-line employees and their supervisors. That, coupled with her warm, genuine approach, means she instantly connects with trainees in high-impact learning and behavior change. Judy developed a popular customizable supervisory training curriculum entitled Foundations of Leadership – Supervising for Performance and has worked with many clients to create and deliver supervisor training that earns rave reviews. Clients can easily integrate company-specific language and processes, such as performance management systems, into the modules. She also works with teams to improve performance and has helped many organizations create customer service excellence through processes and people. A key element of nearly all of Judy’s work is integration of Social Styles awareness and its applications. She is also certified to train trainers in Social Styles. Specialties • Front line leader development • Team development • Customer service excellence and customer-focused, high-performance work environments Industry Experience Manufacturing, financial services, information technology, engineering, healthcare, communications/broadcasting, food processing, education, government Career Highlights • Independent trainer and consultant since 1994 • General Electric Disability Benefits Center: manager, service culture development. • HealthPartners: consultant, organization development • Hoffman Engineering: manager, human resource development and manager, quality improvement • United HealthCare: manager, employee communications and relations • Honeywell: management development center Education, Certifications, Affiliations • M.A. Organizational Communications, and B.A. Interpersonal and Small Group Communications, University of Minnesota • Adjunct Faculty, University of Minnesota Carlson School of Management • Manufacturers Alliance: Co-creator and lead trainer of Learning to Lead in Manufacturing • Minnesota Quality Award: former examiner • Member, International Society for Performance Improvement Little-Known Fact Won tennis match on roller blades

	"Tom's passion and common sense approach make him a very engaging leader. He communicates extremely effectively across all levels of the organization and he gets results by simplifying complex business issues.” - Plant Manager		Tom Humphreys Tom is a consummate quality professional. In the field since the early 1980s, he has saved clients hundreds of thousands of dollars via process improvements and problem solving. A teacher as well as a consultant, Tom transfers his knowledge to clients, making them self-sufficient to carry on after the end of the engagement. Tom is also known for innovative thinking, curiosity, and a command of a wide-ranging body of knowledge on dozens of subjects. This enables him to relay stories, produce analogies, and explain concepts in clear, memorable ways. Tom has developed comprehensive quality systems including those that comply with standards for specific industry sectors. Specialties • Lean transformations • Six sigma • Quality systems management Industry Experience Automotive, high-tech manufacturing, plastics, telecommunications, printing, architecture, financial services, woodworking, distribution services Career Highlights • Quality in Action Inc., president • Normandale College, instructor • QMR Plastics, quality assurance manager Education, Certifications, Affiliations • Adjunct faculty: University of St. Thomas, Hennepin Technical College, Century College • Senior Member, American Society for Quality (ASQ) • Certifications: Mechanical Inspector (CMI), Quality Auditor (CQA), Certified Quality Manager (CQM) • B.F.A., Minneapolis College of Art & Design Little-Known Fact Won a bronze medal at Minnesota Brewfest for brewing his own beer.

	“Steve has an uncanny ability to deliver a healthy dose of unfiltered perspectives, while providing useful strategies and tools I can apply in my personal & professional life.” - President, Construction Company		Steve Lundeen Steve, a 25 year veteran of C-suite positions, guides senior officers and their teams to greater leadership effectiveness. As a coach, he combines sharp intuition with validated assessment instruments to help pinpoint and address issues that could otherwise derail careers or impede personal growth. He builds long-term sustainable excellence in his clients and gives them the tools to self-observe and self-correct. During his own executive career, Steve developed work/life programs for companies that earned Best Places to Work recognition from Fortune, Business Week and Working Mother magazines. In addition to having served as a C-level officer overseeing human resources, loss prevention, and administration, Steve has also been a senior executive on both sides of merger and acquisition transactions. Specialties • Executive and life coaching • Succession planning • Individual and organization transition Industry experience Health care, advertising, medical devices, government, nonprofits, financial services, higher education, manufacturing Career Highlights • Life Time Fitness, senior vice president • Bath & Body Works, vice president • Sunglass Hut International executive vice president • Eddie Bauer, senior vice president Education, Certifications, Affiliations • B. A., University of Minnesota • Co-Active Professional Coach designation, The Coaches Training Institute • Certifications: Myers-Briggs Type Indicator (MBTI), 360° feedback instruments, Pulse*Points Leadership Profile Little-Known Fact Was the starting center for the University of Minnesota’s last Big 10 Championship football team

	“Vicki is one of the most skilled facilitators I have experienced… she asked important questions, redirected when necessary, and helped us discover what we needed to achieve our goal.” - Consulting Manager		Vicki J. Reece Clients value and respect Vicki for “her calm, wise, thorough approach to her work,” as one client described it. Combined with her extensive experience in many industries, Vicki earns confidence and loyalty as she helps clients produce tangible performance results via process design and alignment, change management, and organizational development. A special talent is her combination of both systemic thinking and attention to detail. Then, using her superb facilitation, collaboration, and communication skills, she orchestrates cross-functional teams to achieve results. She has successfully led the development and implementation of numerous small and large enterprise-wide, multi-faceted projects, on time and within budget. Vicki’s work has taken her to assignments in South America, Asia, and Europe. Specialties • Process improvement and reengineering • Change management • Strategic, operational, and tactical planning • Team development Industry Experience Trade associations, manufacturing, airlines, travel, education, consulting and training, professional services, agriculture Career Highlights • Independent consultant since 2002 • BroadVision, Inc.: vice president, integrated solutions • AgriBank: director, organizational effectiveness • Carlson Companies: director, organization development • Northwest Airlines: senior process engineer • Co-owner, OnTRACK for Life, Inc. Education, Certifications, Affiliations • B.A. Communications and Human Resource Management, Augustana College • Advanced Certificate in Organization Development, National Training Laboratories • Professional Certifications: William Bridges Change and Transition Foundation, Covey Institute, Myers-Briggs Type Indicator (MBTI), International Association of Facilitators • Minnesota Quality Award: former Senior examiner Little-Known Fact Owns and drives a 1957 Ford T-Bird